Login

Welcome guest,

Subtotal: $0.00
Categories
Information
Join our Newsletter
Google+

Shipping & Returns

 

Payment Methods:  We accept Visa, MasterCard, American Express, Discover, and PayPal
 
 
Shipping:  We can ship to any location worldwide!  All orders are shipped via USPS First Class, Priority Mail, Parcel Post, or Express Shipping.
When you check out, you will be able to select your method of shipping:
 
  • USPS First Class is the best value for envelopes and small packages under 13 ounces… usually arrives to most US destinations within 3 to 7 days.
     
  • USPS Priority Mail provides fast and affordable shipping of packages… usually arrives to most US destinations within 2, or 3 days depending on how far you live from Allentown, PA.
     
  • USPS Parcel Post is the perfect economical ground service when your delivery isn’t urgent, or your package is oversized… usually arrives to most US destinations within 3 to 7 days.
     
  • USPS Express Shipping provides overnight delivery to most U.S. addresses …. If your order early enough in the day, we will make every effort to get you your order out so you can get it the next or following day!
     
  • International Shipping times are controlled by and vary greatly by country.  Unfortunately, we are not able to predict how long it will take for your specific order to arrive.
 
Defective Items:  Due to the types of products we sell, we do not accept opened returns that appear to have been used, crashed, misused or modified in anyway. We reserve the right to return any merchandise at the expense of the customer that we deem not defective from the manufacturer. To obtain an RMA for return, click here. Once the RMA is approved by us, you will receive an email with instructions and your RMA number.   We refuse shipments that are returned back to us without an RMA. We DO NOT allow exchange of defective items for different items or models.
 
 
Order Discrepancies:  Customers must inform us at support@clubheli.com of any order discrepancy within 7 days from receipt date so that we may investigate and resolve the situation accordingly.
 
 
Returns & Exchanges:  We want you to be 100% satisfied with your purchase from ClubHeli.com.  If for any reason you are not completely satisfied, you may return your new and unused merchandise for a full refund (STORE CREDIT ONLY - NO RESTOCKING FEE) within 15 days of the delivery date. Please note that we cannot refund any shipping charges or accept returns of any product that have been used. Customers must obtain a Return Merchandise Authorization (RMA) before shipping any merchandise back to us. We refuse shipments that are returned back to us without RMAs.  To obtain an RMA for return, click here.  Once the RMA is approved by us, you will receive an email with instructions and your RMA number.  Finally, customers must agree to the following upon shipping any merchandise back to us: 

- Return shipping is the responsibility of the customer. 

- We recommend that you use a tracking number and insurance. 
 
- We are not responsible for lost packages. 
 
- The merchandise must be unopened,brand new and unused in its original packaging.
 
- Include a copy of your invoice and a brief description of the reasons for the return/exchange. 
 
- Item(s) shipped to us must be well packed and padded in a strong box. 
 
- RMA's take up to 15 business days to process.